Conference calls have become a way of business life. People plan and hold conference calls almost every day of the week without thinking twice about the technology used or how they are perceived by the conferences of some of them on the other side of the line. The presidents or managers of conference calls simply take it for granted that the technology will work well and that everyone will hear their voice well.
Or you argue! The technology you use can be complete and limited or the manager and conferences over the phone can be trained or unaware of how their usage practices affect the phones. Both of these problems can result in dramatic consequences that lead to loss of information or miscommunication, and in some cases, even cutting off the entire phone.
Because these serious problems in conference calls continue to occur, it was decided to prepare a short brochure, which will clarify each issue and suggest simple solutions for each one that can be easily followed to eliminate any future “disconnections”. So here are the Seven Traps That Can Destroy Your Conference Conventions and You May Not See Them.
The 7 Pitfalls That Can Ruin Your Conference Calls
1. Avoid Free Conference Services
Free conference services were launched in 2000 as a way to use mobile phone companies to split funds. The revenue from long-distance calls is divided between the groups in charge of each call from the emerging group to the suspension group. The emerging party will be charged over the phone and the telecommunications company that drafted the bill has a plan to pay other companies that hosted the call. It was called the division of income.
Back in the day, if a long call costs 10 cents a minute, part of the phone or two pens, for example, will be sent to the company that blocked the call. These payments are called deductions. All of these costs were regulated by state and federal laws and each telephone company had to pay a fee.
It has been observed that successful telecommunications operators can obtain a conference bridge from a remote, local telecommunications company and enter into a business agreement with the company that they will bring conference minutes to the bridge and divide the revenue paid to them. To make more money in minutes, they would advertise their conference service for free and make money by eliminating Teleco paid fees.
And that’s exactly what has happened, free providers are producing millions of minutes each month to have the problem of storing enough equipment or conference bridges to manage traffic. This problem has caused controversy on bridges. There were more groups trying to get into conference conferences than enough ports or lines to cover them all. As a result, many conferences on conference calls were unable to attend their conference conferences. Granted, conference calls were free, but you are not sure if all of your groups will be on the phone. Oops! So you get paid.
The reason for this long story is that free conference services are still available and as a customer you can still compete with conference ports on bridges, resulting in only part of your conference calls coming into your conference calls. In business, this is unbearable. What you say to your colleagues, We will arrange half a conference call tomorrow. The problem is that you do not know which part of the phone will be allowed to access the phone. It’s a disaster.
As a separate matter, the Federal Communications Commission, the national telecommunications regulator, and telecommunications companies passed new laws a few years ago that gradually reduce the amount paid to these graduating parties to the point that by 2017, they will be almost completely eliminated. This could lead to many free conference services leaving the business altogether.
2. Failing to Mute Conferees in Large Conference Calls
Most conference call presidents have read the law in a difficult way, as it happened to them by live telephone. It can certainly be a disgrace and if the president does not fix it and tries to get into the ranks, the call could be disastrous as many conferences flee the area.
Conference bridges are usually designed with specific presidential instructions, allowing the manager to hold the phone with a certain level of call control. One of the commands is dumb work. In most bridges, the silent function is activated when the president presses the buttons. This allows the supervisor to remain completely silent when giving a long presentation or dissertation. Work is sometimes called “just listen”.
When the president has finished the conversation and wants to get the parties back to working mode, 5 * buttons are pressed again and the conference microphones are now active to talk and all parties can communicate by phone. There is one big warning when you put all the meetings in interactive mode. More than 15 to 25 callers are about the limit of interaction. Any big phone calls can be a lot of confusion when many groups try to talk at the same time.
As a conference service provider, we have met a number of clients with large conference calls with up to 500 to 1,000 telephone groups. Although we have warned them about the fact that too many groups try to talk simultaneously on large phones, they insist on having an open phone. Disappointed after a few minutes of great confusion and unintelligible confusion, they called our operators to help them do just listening. The lesson here is to learn to use dumb work and tell your conferences that you only put them in the audience and will let them know when they can speak again.
3. Selecting a Service Without Live Support
In today’s world of online services, customer service has dropped dramatically. High-tech Internet companies are trying to make their services “Personal” (DIY) and limit their costs in providing customer service staff. This philosophy adds much to their lower profits, but it stinks to customers when there is no living person who can help them with a problem or by providing a service.
There are many online audio services and web conferences run on a web page and do not have live customer service. All you get is a Q&A section on the website and if your question or release is not there, you are stuck. Their service is actually useless if you can’t figure out how to use it.
As a result, you should choose a conference service with full customer support at 800 number and the customer service department. This service will help you in real-time when you have a problem, not call you back the next day. In fact, a good customer service department has operators who can use you and controls in web conferencing, allowing the customer to focus on the content of the presentation and not have to worry about pressing the appropriate buttons.
4. Selecting App with 30-Day Expiration Codes
This is new. I was called to a customer contact at a law firm and the Managing Director said he was very upset about his company holding a meeting. I asked him why he said that one of his lawyers had a cell phone that was already large, about 50 pieces. He did not pick up the phone many times, almost every six to eight weeks. When it came time for everyone to dial 800, no one could call. The call never happened. The phone manager was very upset because he had wasted all the meeting time and looked bad.
After the lawyer reported a bad phone call to the Managing Director, he called the conference company to find out what had just happened. Representatives of the company said, “Oh, you have a passcode that expires in 30 days. If you want the passcodes to be permanent, you have to pay $ 5 per transit code per month.” With 100 sets of passcodes, the company will have to pay more than $ 500. Just a month to keep them running.
Upon hearing this, the Managing Director became furious, which led to our company being called, which led to his company changing their service to us.
Repeat this after me, “You don’t have to pay a monthly fee to get a passcode.” Free promotion codes. There is an unlimited number of passcodes that can be assigned to a conference bridge. Every job in your company or organization can have a free passcode. They did not end. Don’t be fooled by this new strategy to get your money’s worth.
5. Using SIP Poor Calls
With the advent of digital technology, many mobile devices have shifted from old analog technology to new digital technology that uses the Internet. The telephone service has moved us to the Voice Over Internet Protocol (VOIP), which relies on a good Internet bandwidth to make voice calls clear. Many business applications that switch to this new format also rely on having enough bandwidth for clear voice calls. Some of these phone service providers, which use the Session Initiation Protocol (SIP), do not provide sufficient bandwidth and therefore voice quality is compromised. The voice can fade in and out. There is a crack in or out of line. It’s just horrible.
When the president or a meeting enters a conference call with a negative SIP call, it may cause disruption to the conference call. No one wants to hear explosions, explosions or shrinking voices come in. A quick solution is to use another phone. The long-term solution is to call your phone service provider and adjust the bandwidth or the phone itself. If this does not fix the problem, it is time to change the calls. Be sure to test new phones before purchasing them.
6. Use your Phone Speaker as President
Some people like to use their phone speaker, both on their cell phone and on their business phone. This is only good if you keep your mouth away from slipping on the phone speaker during a call. However, some presidents like to go and talk. This poses a problem, for when a person walks away from a microphone, his voice is lost. If you place several groups in the same room around the speakerphone, the microphone will download any chats within the room, causing disruption to the phone. As a result, when the president uses the speakerphone, he should be extra careful to stay away from the microphone. The president should also warn all parties in the same room to stop talking to each other during the call.
7. Moderator Cell Phones: The Kiss of Death
Recently, the number of participants on mobile phones at conference calls exceeded the number of participants from business phones. If you are on a conference call, you are probably ready to participate on a mobile phone. You just need to make sure your location is in a quiet place. However, if you are the president of a conference call using your cell phone, you should be aware of certain procedures that may interfere with your calls that you must condemn.
When planning your conference service with a conference manager, no matter what type of phone you use, you should make it clear that you want your calls to end when you, the manager, hang up the phone or if you want participants to continue being able to talk after the call ends. If you want the call to end when you, the president hang up, this feature is called “automatic disconnection when the president hangs up”. This means that in all your calls when you end the call, all other groups are automatically disconnected.
The problem you have with being a cell phone president with this feature is that if your cell phone runs out for any reason and you disconnect between your phone, all parties will be disconnected. They can all call and reconnect, but if this continues to happen on your phone, participants will be frustrated and will not be able to log in again.
This problem becomes problematic when you are walking or driving and getting under a bridge or entering a dead area. Your phone breaks and explodes, your call is fried. Therefore, when planning your conference service, consider choosing the option to allow viewers to stay connected until blocked.
Remember, it is okay to participate with cell phones as a meeting on a conference call. It’s like a conference call president where you have to be careful and look at the options you may have when setting up your conference service.
So when you have them, there are 7 traps that can ruin your conference calls. Now you have learned and can put this knowledge to good use in your phone habits. I wish you great success with your conference calls and your future endeavors.